We recommend placing orders at least 3–5 business days in advance. Large events and custom installations may require 7–14 days’ notice, subject to availability.

Same-day or next-day orders may be accepted based on availability and workload. Additional rush fees may apply.

Yes. We provide delivery and professional setup services in Guelph, the GTA, and surrounding areas. Delivery and setup fees vary depending on distance, order size, and installation complexity.

Yes. All balloon bouquets and decor arrangements are customizable. Final designs are subject to material availability and may vary slightly from reference images

Cancellations must be made at least 48 hours prior to the scheduled delivery or event date. Cancellations made within 48 hours may not be eligible for a refund due to preparation and material costs.

Due to the customized and perishable nature of balloon products, all sales are final and returns are not accepted. If your order arrives damaged or incorrect, you must notify us within 2 hours of delivery for resolution.

Once delivery or setup is completed, BalloonAura Events is not responsible for damage caused by weather, heat, sharp objects, handling by guests, or venue conditions.

Orders can be placed through our website, social media platforms, or by contacting us directly via phone or email.

We accept major credit/debit cards, PayPal, and approved offline payment methods.

While we strive for accuracy, slight variations in color shades, balloon sizes, and arrangements may occur due to material availability and lighting conditions.